SALON POLICIES

The Guarantee:

I want you to be 100% satisfied with your hair and overall experience. I know that your hair is important to you and I want you to be happy from the moment you sit in my chair to the moment you leave the salon! As a professional, I strive to communicate how important it is to take the most realistic approach to achieving your hair goals! Sometimes multiple visits will be required to achieve your goal. If you are not happy with your experience, I will make any necessary adjustments so you can leave the salon feeling amazing. If after your experience you are unhappy with your result, within reason, I am happy to make adjustments to your hair in the form of a correction service. 

There are limitations to correction services to protect all parties involved:

There are absolutely NO REFUNDS. My goal is to build a long lasting relationship with you. Sometimes there are bumps in the road, however I would rather learn with you and make adjustments so I can meet your hair goals. Sometimes this takes time, but I am willing to be patient with you if you are patient and reasonable with me! What I look for in clients: fun, easy going personalities who share an equal respect for one another’s time. It’s about building a relationship and I like when my clients are in it for the long haul with me. 

Your color is valid for a correction service up to 10 days after your service(s) was performed. 

You will no longer be eligible for correction service if you or another stylist makes any changes to the hair. 

In order to qualify for a correction service you must invest in the recommended retail products for proper care of the service at home. 

*If you are in the middle of a color correction process and there is box color (any form of non professional color) you will not be qualified for a correction service if the desired result is not achieved in one sitting (this will be explained during the consultation so there will be no surprises if it is determined that the desired goal is not achievable in one sitting). 

*Additional toners, treatments and other necessary services will be priced additionally (fairly) in each specific case. 

*BY BOOKING AN APPOINTMENT WITH MJ HAIR COMPANY, THE GUEST IS AGREEING TO ALL SALON POLICIES. PLEASE MAKE SURE TO READ ALL POLICIES CAREFULLY.*

Cancellations:

If you have to cancel or reschedule an existing appointment, please do so at least 24 hours in advance. Giving 24 hours or more notice allows me to place another waiting guest in that spot. If you are canceling less than 24 hours before your appointment time, the no show policy listed below will apply. 

Late Appointments:

Please come to your scheduled appointment on time with CLEAN, DRY HAIR. If you happen to be late, I do understand that things happen, please update me on your new arrival time. I will try to accommodate the new timing, however, there may be a chance you will need to reschedule your appointment. I have a grace period of 15 minutes for late arrivals. After 15 minutes the appointment will likely need to be canceled or rescheduled, and charged under the No Show Policy (below).

No Show Appointments:

In the case of a no show you will be charged 100% of your missed appointment and will be required to pay a 50% deposit before booking your next appointment. Multiple no shows will likely result in my inability to accommodate any service appointment for you in the future.

*BY BOOKING AN APPOINTMENT WITH MJ HAIR COMPANY, THE GUEST IS AGREEING TO ALL SALON POLICIES. PLEASE MAKE SURE TO READ ALL POLICIES CAREFULLY.*

For details regarding our policies on Permanent Jewelry, please visit the Permanent Jewelry tab to review.